Management Pocketbooks

Professional ResourcesSeriesManagement Pocketbooks




A collection of pocketbooks with a management focus designed for fast, effective and enjoyable learning.  They offer clear, concise content with a practical, easy-to-read approach. Lots of visual prompts and written according to accelerated learning principles.

"Excellent and informative; usable in many ways - to help transfer into practice from a course, to help those who can't or won't attend a course, and to refresh the skills of those who are getting rusty."

David Backhouse, Director, MCS Learning and Professional Development,

Pricewaterhouse Coopers



Absence Management

ISBN: 9781906610029
Author: Eggert, Max
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Absence Management Pocketbook examines why people take time off and what caring, committed and professional managers can reasonably do about it. Sixty practical suggestions for reducing absenteeism are detailed, followed by a look at the legal aspects of employment and advice on how to introduce an absence control policy. The author also looks at the costs of absenteeism (monetary and psychological) and five ways of measuring absence. This is an updated edition of the previously entitled Controlling Absenteeism Pocketbook.

Advanced Coaching

ISBN: 9781906610883
Author: Walley, Lynne
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Publication Date: October 2016


Central to the Advanced Coaching Pocketbook is SPACE, a 5-step model enabling coaches to reflect on and assess their own approach to coaching, and deepen their awareness of the coaching process.

HR and OD professionals wanting to create a coaching culture will also find the tips and tools beneficial.

Each step of the model is described in a separate chapter, and for each step the4 author recommends appropriate tools designed to put the theory firmly into practice.  Exercises and graphic devices help to embed the understanding.

SPACE was tested by practitioners across the UK and further afield.  How they applied the model in practice was subsequently surveyed and their responses used to inform the model and its description in this pocketbook.

?The survey results give real insight into the different aspects of coaching?, an enthusiastic Lynne Walley declares.

Appraisals Pocketbook

ISBN: 9781903776285
Author: Scott-Lennon, Frank
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A goals oriented/personal development approach to performance appraisal and performance management.

The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion. The 2nd edition of this popular title has been brought up-to-date by the author and there are new illustrations throughout. Reviewing the Appraisals Pocketbook, Management Today concluded:'This little book provides a lot of help. It challenges managers to ask themselves whether they understand what an appraisal is for, and what questions they should be asking'.

Balance Sheet

ISBN: 9781906610272
Author: Hawkins, Anne & Clive Turner
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used. The structure of the balance sheet and the profit and loss reports are then examined and explained within the context of this model. Common misconceptions are frequently highlighted and financial jargon is clearly unravelled.


Body Language

ISBN: 9781906610210
Author: Eggert, Max
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Body language is a powerful communicator. The facial expressions we adopt, the way in which we stand or sit and how we use our hands and arms are the 'syntax' of the language. They add clarity and detail to the spoken words. Knowledge of body language not only helps you to interpret what other people are saying and how they are thinking and feeling, it also helps you become a more effective and decisive communicator. The Body Language Pocketbook explains how you can apply non-verbal communications techniques to build rapport, motivate and persuade people, and improve your interpersonal skills. Illustrated throughout, and with a fun quiz at the end to help re-cap your learning.

Business Planning Pocketbook

ISBN: 9781906610722
Author: Russell-Jones, Neil
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for all those who need to understand the components of a business plan.

TheBusiness Planning Pocketbook (3rd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on planning theory the author identifies eight different planning styles, followed in the next chapter with a description of the seven stages of the planning process. In his summary the author says: "A plan is a statement of what you intend to achieve, how, when and with what resources". A complex subject made simple. Author Neil Russell-Jones is widely published, speaks internationally, lectures and is a special advisor for the Princes Youth Business Trust. In the Management Pocketbooks Series he has also written books on decision-making, strategy, managing change and marketing.

Career Transition

ISBN: 9781903776018
Author: Corbin, Keith
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A practical, easy-to-use guide for job changers and jobseekers, The Career Transition Pocketbook details seven key stages to the career transition process: self-questioning, goal setting, preparing a career history, networking, applying for jobs, getting ready for interviews and evaluating job offers. Each stage is described in a separate chapter.


Coaching Pocketbook

ISBN: 9781903776193
Author: Fleming, I & J.D. Taylor
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarize the various skills required. Next, the opportunities for coaching and the potential pitfalls are highlighted. A checklist and a case study end the Pocketbook on a practical note. 'Encapsulated my belief in the potential of people and showed me how to translate this into appropriate action', commented one reader.

A pocketful of tips and techniques on how to coach others achieve outstanding performance.

Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There

Communicator's Pocketbook

ISBN: 9781906610180
Author: Misteil Sean
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques to make you more aware of your communication style and how to improve it.

Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we are good at it - it's all those people who don't listen who are the problem! The Communicator's Pocketbook covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work. The book concludes with a series of checklists that will enable you to take stock of your communications skills and shortcomings and to put these into context at both an organizational level and a group or team level.

Competencies Pocketbook

ISBN: 9781903776254
Author: Mills, Roger
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


For managers and team members, a pocketful of tips and techniques on how to use competencies to improve individual and corporate performance.

Simply put, a competency describes the behaviour o ractions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance. The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. It also describes why some competency initiatives don't work and how to make sure that yours does.

 



Confidence

ISBN: 97819066106161
Author: English, Peter
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Some books on the topic of confidence offer a 'quick-fix' approach which could be summarised as 'believe in yourself'. This Pocketbook is different; it suggests that you need to arrive at a position of justified self-belief. In other words get good at something then believe in yourself. It contains tips and techniques to help you grow in confidence, grasp life's challenges and fulfil your ambitions. Confidence matters because a lack of it can stop you going after what you really want in life. The focus of this book is on acquiring real confidence, that is substantial and justifiable. Discover how to take on more challenging tasks through graded exposure, managing your mindset and tapping into your sub-personalities. The author Peter English setup his own training company almost two decades ago and over the years has found that a lack of confidence is an issue for many course participants. The advice and tips in this Pocketbook are based partly on working with those people, hearing their stories and finding ways to help them, as well as on research h ehas undertaken and his own experience of having once been a shy person.

The Confidence Pocketbook sets out a range of confidence-building strategies and then pulls these together into an action plan. There is advice too on how to boost your confidence at short notice when faced with specific challenges (e.g.tackling a difficult conversation or making an important presentation.)

Creative Manager's Pockebook

ISBN: 9781870471695
Author: Townsend, J. & J. Favier
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tools, tests and techniques for managers and professionals for whom creativity means business survival and personal growth.

According to management guru Peter Drucker, 'the enterprise that does not innovate inevitably ages and declines'. The Creative Manager's Pocketbook  is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas. There are 10 ready-to-use techniques with such intriguing names as Nyaka, Merlin, Eureka and Brainfaxing. In each case the author explains what the technique is, in what way it can be used, how to apply it and what materials will be required. Elsewhere the book looks at the different areas (e.g. product development, customer service, efficiency) that can benefit from innovation and how to 'sell' new and creative ideas. The numerous exercises, tests and quizzes will keep you involved and help you discover just how creative you are.


Sample Pages

CRM (Customer Relationship Management) Pocketbook

ISBN: 9781870471978
Author: Turner, Charles & Alexander, D
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customers effectively.

An effective customer relationship management (CRM) strategy can deliver outstanding improvements in profitability, revenue growth and business sustainability. The CRM Pocketbook explains what CRM is and why ever more organizations are embracing it. It looks at the subject from a strategic level and from a practical viewpoint, with advice on how to plan and implement a CRM program. The contribution to be made by each of the departments within an organization is also covered, with particular emphasis on marketing and IT services. Authors Alexander and Turner jointly developed and now deliver the popular CRM for Marketers course at the UK's Institute of Direct Marketing.

Cross-Cultural Business Pocketbook

ISBN: 9781870471732
Author: Mattock, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for anyone working or doing business abroad.

'For those who do business overseas, this book is avaluable insurance policy', commented The Good Book Guide on The Cross-cultural Business Pocketbook. 'It sets out not only examples of local attitudes and thinking but a whole way of planning and executing international communication and business dealing', continued the Guide. This Pocketbook is for anyone doing business outside his or her country, whether attending or organizing a multinational conference, making a presentation to a group of managers from different countries, or being relocated abroad. Starting with a look at culture and its effects on working behaviour, the book then reviews ways of developing communication skills across the culture gap. Finally there is a section of specific material covering, amongst others, Europe, the Arab world and North America. A review of this book on Amazon.co.uk states: 'This little pocketbookis a gem. It is written clearly and has an easy to use section for identifying problem areas'.

Customer Service Pocketbook

ISBN: 9781906610555
Author: Newby, T. & Mcmanus, S.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more.The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.

Decision-Making Pocketbook

ISBN: 9781870471763
Author: Russell-Jones, Neil
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to make balanced choices that address needs and the real issues, and that minimize risks and add value.

The Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value. It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making with methodologies and case studies. It also looks at the differences between individual decision-making and reaching consensus within a team. Techniques to help you analyse the risks, identify possible outcomes and make informed choices are described. One reader remarked: 'A pragmatic approach, showing how to ensure management by design rather than chance'.

Delegation Pocketbook

ISBN: 9781903776919
Author: Warner, Jon
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques on how to delegate successfully - an approach that saves time, improves results and increases job satisfaction.

 Failure to delegate or failure to delegate effectively is costly - to you, your colleagues and, ultimately, your employer. There are both morale and productivity issues. It's enough to make you cry unless, that is, you adopt the 'onion' approach which lies at the heart of the delegation process as described by Jon Warner in The Delegation Pocketbook. Think of your workload in layers, like those of an onion: tasks at the core need to be retained and more personal control exercised; those in the outer layers can be delegated, the more so the further from the core. 

To delegate effectively you need to understand your own attitude to delegation (a questionnaire in the pocketbook will help you here), what you can delegate and why you should do so (beware the wrong reasons!), who to delegate to, how to prepare properly and what briefing style to adopt - controlling, tentative, participative or collaborative. Warner recommends aiming for the latter style, collaborative, which is achievable using the principles outlined in his book. 

There is advice too on setting goals/milestones, using controls to minimise risk, how to monitor the process, warning signs to look out for and how to react, and maintaining responsibility and accountability. Recognising the contribution made by others and learning from the experience are also covered. 

How well do you delegate and what style do you adopt: controlling, tentative, participative or collaborative? This pocketbook looks at the what, when and how of delegation - an insightful and practical overview.

Developing People Pocketbook

ISBN: 9781906610739
Author: Fleming Ian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Author Ian Fleming directs the Developing People Pocketbook at full time trainers and managers with staff training as part of their jobs. He deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning. Reviewing an earlier edition of this title, Training Education Employment Journal wrote: 'A worthy overview of training needs identification, design, delivery and evaluation. Read this and you could save many hours ploughing through far less accessible tomes on the subject'.

Discipline & Grievance

ISBN: 9781906610197
Author: Sangale, Ruth
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for line managers and those in HR on managing formal staff issues.

Grievances and disciplinary matters are immensely disruptive and time-consuming, and most managers struggle to know how to deal with them. The Discipline & Grievance Pocketbook offers practical help. It stresses the importance of understanding the root causes of conflict and identifies the management practices that need to be in place in order to help prevent problems arising. The book first looks at how staff issues can be resolved informally, through mediation, and then goes on to describe the formal procedures for both grievance and disciplinary cases before finally dealing with the dismissal process. Informative case studies bring author Ruth Sangale's advice sharply into focus.

Emotional Intelligence Pocketbook

ISBN: 9781906610425
Author: Chapman, Margaret
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips to improve your emotional and social awareness, and ability to manage feelings - your own and other people's.

This is one of our most popular titles. Writing in this new edition, author Margaret Chapman says: 'I wrote the first version of this book in 2001. A decade on and the environment is tough, stress levels are increasing and the World Health Organisation cites depression as a major health problem in the western world; an increasing economic burden. Developing ourself and interpersonal awareness, our emotional and social intelligence was critical in 2001; now it is essential".

Energy & Well-Being Pocketbook

ISBN: 9781906610746
Author: Burn, Gillian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The 2nd edition of the Energy & Well-being Pocketbook is packed with practical advice on how to get into shape, how to work more healthily and how to boost your drive and enthusiasm. With a background in the health sector and a Masters degree in exercise and health services, author Gillian Burn begins by demonstrating how to carry out an energy and well-being audit which will help readers establish their personal well-being goals. What we eat and the space in which we work are key to boosting energy levels. The author describes how food can stimulate the brain and relieve stress, and how plants, colour, sound, lighting and other factors can contribute to the creation of an energy-boosting work environment. Nor should physical exercisebe ignored. There is advice on poise/posture, breathing, taking energy-boosting breaks and a range of activities that can be carried out, including desk exercises. In conclusion there are sections on work/life balance and on how to create a well-being and energy action plan.


Sample Pages

Engagement Pocketbook

ISBN: 9781906610890
Author: Millar, Douglas
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Publication Date: May 2016

Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Doug Miller, author of the Engagement Pocketbook, has distilled decades of theory on the topic of engagement to produce the SPARC model designed to help managers on a day-to-day basis get the best out of their people. HR professionals, coaches, mentors and trainers will also find the model insightful. SPARC comprises five elements:

· Self-initiation (degree of individual autonomy)

· Purpose (role clarity)

· Authenticity (scope for self-expression)

· Reward (spiritual, emotional & financial gain)

· Challenge (need for learning & development)

For each element five management interventions are described, bringing the model to life and underscoring the pocketbook's practical approach.

Facilitator's Pocketbook

ISBN: 9781906610081
Author: Townsend J. & Donovan P.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques for all those who are challenged to bring the best out of people in meetings, team events and training sessions.

The 'facilitraining rainbow' won't lead you to a pot o fgold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to the Facilitator's Pocketbook - a comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills (including attitudes and values) and session skills (including energising and problem solving) are dealt with at length. This second edition contains significant new material, notably the addition of a detailed case study and examples of six typical facilitation sessions.

Feedback Pocketbook

ISBN: 9781906610128
Author: Pezet, Mike
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


For managers, trainers and team members, a pocketful of techniques to create feedback conversations that underpin learning, build relationships and engage motivation.

Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. "Netgeners:" with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the "bigger picture", leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.

Handling Complaints Pocketbook

ISBN: 9781906610562
Author: Boden, Angelena
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Unhappy customers rarely complain directly to the business providing an inferior product or service. Instead they tell other people, all of whom are potential customers themselves and may well pass on the details to their own circle of friends and work colleagues. Add in social media (Facebook, Twitter, etc) and hundreds if not thousands of people will hear about the business' poor reputation.

The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this, beginning by clarifying the reasons why people complain and describing the ways in which they make their feelings known.

A clear and consistent approach to dealing with customer grievances is key and this can only be achieved by developing a complaints handling policy, one that establishes the mechanisms for people to complain, how complaints are monitored, logged and analysed, who is responsible for dealing with the complaints and what procedures they must follow. The pocketbook also explores ways to use transactional analysis techniques to defuse anger and keep conversations on track.

 

Handling Resistance Pocketbook

ISBN: 9781906610234
Author: Clayton Mike
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of techniques to overcome rejection of your ideas, resistance to change and objections to your proposals.

Resistance, with its unproductive cycle of challenge and conflict, frequently stifles new ideas and holds back change. The Handling Resistance Pocketbook looks at the reasons why people resist, how you can identify the level of their resistance and, vitally, the tactics you can adopt to handle the resistance in a positive, respectful and productive way. To engage positively with resistance and manage it effectively you must first understand it. Author Dr Mike Clayton's innovative onion model gives readers a clear and succinct insight into the different layers of resistance and for each layer he suggests practical steps for tackling the issues. For the trainer there are tips on handling resistance to learning, for the salesperson there is advice on overcoming objections to sales pitches and for the team leader there are strategies for implementing change and gaining acceptance of new ideas. From the author of the Management Models Pocketbook.

I.T. Trainer's Pocketbook

ISBN: 9781903776124
Author: Atkins, Jooli
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of preparation, including what to do when your equipment won't work or when you have too many delegates. There is also advice about how much you need to know before training others (with a formula to help you calculate). Handling difficult participants (e.g. technophobes) and coping with delegates with vastly different skill levels are amongst the classic IT problems the author considers. With plenty of advice on ways to set up the training room, on learner-centred training techniques and on how to introduce creativity and vitality within a potentially static environment, this pocketbook will transform your IT training.

Icebreakers

ISBN: 9781903776056
Author: Tizzard, P. & Evans, A.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of icebreakers and scene setters to add impact and interest to your training workshops.

The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops.The activities are grouped together according to their suitability for particular areas of training - for example: assertiveness, communication, coaching & mentoring, people management, teams and trainer training. For each activity the authors describe the aims, outcomes and relevance of the learning, and provide full user instructions along with information on timing, number of participants, materials required, necessary trainer knowledge and possible variations. Most of the activities take between 10 and 30 minutes to complete. There are those suitable for small groups and those appropriate for any number of people. A good read.

Impact & Presence Pocketbook

ISBN: 9781903776186
Author: Jones, Pam & J. Van Hool
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques on how to create 'brand you', build relationship presence and achieve impact.

The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their teams that will motivate and enthuse, and how to manage difficult situations Subjects covered in the new pocketbook include: self-awareness (with a questionnaire that will enable readers to review their own impact),visualisation, creating a brand image, posture, gesture, eye contact, emotional control, dress style, creating rapport, what to do in difficult circumstances and how to create impact in different situations (e.g. meetings, interviews, presentations and one-to-one sessions).

Improving Efficiency Pocketbook

ISBN: 9781903776858
Author: Holman, Philip, D. Snee
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to improve your operation and reduce costs by increasing efficiency and eliminating 'waste'.

To deliver more from less (more sales, profits, etc. from fewer resources) you must understand in detail your organization's operations or processes. The Improving Efficiency Pocketbook challenges four areas of operations: The design (Why are things done in a certain way?) The plan (Is there a better way to meet demand?) The controls (Are the right things being measured?) The way improvements are made (Are you involving your people, customers and suppliers?) The book follows a 6-stage model, with each of the stages covered by a separate chapter. The consistent and systematic application of the tools and techniques contained in this Pocketbook will improve both the efficiency and effectiveness of your processes and resources.

Improving Profitability

ISBN: 9781903776940
Author: Hawkins, A. & Turner, C.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of practical advice on how to measure and improve your business performance.

Profitability, rather than profit, is the key measure of a business's performance. If you know how to measure profitability, you will be able to manage it, and understand which decisions increase it. The Improving Profitability Pocketbook looks at the essential areas of effective use of assets (Asset Turn) and cost-efficiency (Return on Sales). It also includes detailed sections on capital expenditure appraisal, how to evaluate make/buy decisions, and how to use a profit-cost-volume model.

 

Induction

ISBN: 9781903776827
Author: Sangale, R. & Webster, P.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips on introducing an induction program at all levels, that increases motivation and productivity and creates a strong sense of belonging.

First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook examines ways of introducing a successful programme at all levels. It looks at the benefits o induction, who to involve in delivering induction (not just personnel staff!)and who should receive induction (not just newcomers!). There are further chapters on what to include in the induction programme, when and where it should take place and how to evaluate the induction. Finally, there is a series of checklists (one for each stage of the process) and a case study.

Influencing Pocketbook

ISBN: 9781906610760
Author: Storey, Richard
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. The new 2nd edition of this pocketbook lists five easy steps to influence, eight influencing styles, ten good reasons to build rapport and four different personality types with influencing techniques for each. In an American Management Association survey, in answer to the question 'What is the number one need for success in business today?', the most popular answer was 'To persuade others of my value and the value of my ideas'. Author Richard Storey has written widely on the subject of persuasive communication, including books for Gower and Random House.

Interviewer's Pocketbook

ISBN: 9781906610784
Author: Townsend, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.

Key Account Manager's Pocketbook

ISBN: 9781906610593
Author: Jones, Roger
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.

Leadership

ISBN: 9781906610463
Author: Dent, Fiona Elsa
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


New Edition (2nd)

Written for leaders at all levels - strategic, organizational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. 

Author, Fiona Dent, is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. She has over 20 years' experience as a management developer. 

A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop.

Learner's Pocketbook

ISBN: 9781903776360
Author: Hayden, P.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and accelerated learning techniques to help anyone involved in the learing process get the most from it.

The Learner's Pocketbook, writes Tony Buzan in his foreword, 'is a considered and intelligent introduction to this intriguing field, and will start the 'learner of learning' off in the right direction'. It encourages individuals to take responsibility for their own learning, and explains how they can harness their brain power so as not to hinder the learning process. Can be used in preparation for any type of learning and makesideal pre-course material. Covers brain power, learning theory, planning and committing, intelligence styles and techniques, all in the highly visual, approachable Pocketbook style. One of our customers, a leading financial services company, uses this Pocketbook to support the training of new staff who have taken up their posts as a second career move and who have been away from the learning environment for some time. The Learner's Pocketbook helps in this refresher process.

Learning Needs Analysis Pocketbook

ISBN: 9781906610715
Author: Donavan, Paul & John Townsend
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Ninety percent of all training is a waste of time (reveals a US investigation) either because the training is not transferred into the workplace, or the training design/delivery is poor or the partipants are unable/unwilling to learn.

The Learning Needs Analysis Pocketbook will ensure that your people development solutions are tied to the organisation's strategic plans and objectives. The authors simplify the analysis process and demonstrate that it can be strategic, rewarding, career-enhancing and, even fun!

The book is divided into three sections:

1. The Six Windows: a method of looking into the organization to identify the most pressing and results-oriented learning needs.

2. The 10 Point Training Plan: the document, spreadsheet or wall chart where you can record all your notes form the learning needs investigation and plan for each training course or event.

3. The Tool Box: to help you do a great job at every step of the process.

Management Models Pocketbook

ISBN: 9781906610036
Author: Clayton, Mike
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of models with eye-catching tips: a great resoruce for trainers and a ready-reference for managers.

Models that explain what happened, that predict what will happen and that reveal how to get results are described in the Management Models Pocketbook a practical resource for trainers, coaches and facilitators, and a ready-reference for managers. The range of models described, 10 in total, includes John Adair's action centred leadership model, Bruce Tuckman's team development and behaviour model, Eric Berne's parent-adult-child theory of transactional analysis and John Boyd's OODA decision-making model. There are models too covering delegation, motivation and communications. For each model described, author Mike Clayton outlines theproblem that the model addresses, explains how it works (first an overview followed by a more detailed explanation) and uses examples to demonstrate how it works in practice. A diagrammatic view of each model and references to related models add to the practical approach.

According to the 5-star review on Amazon: 'This is a brilliant book. The author has clearly and simply explained the models and how they apply to every day business. A must for every training professional.'

 

Manager's Pocketbook

ISBN: 9781906610685
Author: Townsend, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for team leaders, supervisors and managers at all levels of the organization.

Read the Manager's Pocketbook and learn the POLCA, the five essential management skills. 'P' is for 'planning': the essentials of good planning and objective setting. 'O' is for 'organising': managing time and work, and decision-making. 'L' is for 'leading': teambuilding, leadership, motivation and communication. 'C' is for 'controlling': correcting errors, disciplining and appraising. And 'A' is for'achieving': the action planning section, so get your pen ready! This enlightening Pocketbook is for team leaders, supervisors and people managers of all levels.

Managing Assessment Centres

ISBN: 9781906610050
Author: Sponton, J. & Wright, S.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips to achieve outstanding candidate selection through the proper design and management of assessment centres.


The Managing Assessment Centres PocketbookThe Managing Recruitment Pocketbook.

Managing Budgets Pockebook

ISBN: 9781870471343
Author: Hawkins, A. & Turner, C.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of advice and practical tips on financial planning in the business and on preparing and managing budgets.

There are two ways to control the profitability of a business: through budgeting and through knowing and understanding internal product costs. Effective strategic decisions cannot be made without fully comprehending these vital issues.The Managing Budgets Pocketbook explains the link between these two methods of control and how they support each other. It covers the difference between revenue and capital budgets, the do's and don't's of good practice and the importance and best methods of product costing.

 

Managing Cashflow Pocketbook

ISBN: 9781870471336
Author: Hawkins, A. & Turner, C.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of practical advice on how to manage and improve the flow of cash into and out of your business.

All business decisions affect the movement of cash, one way or another, as The Managing Cashflow Pocketbook clearly demonstrates. It stresses the importance of proper cash management (by all managers!) and how this impacts on the running of a business. Reconciling profit to cash, improving cashflow and managing working capital are central issues in this extensively illustrated book.

Managing Change

ISBN: 9781906610395
Author: Russell-Jones, Neil
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 3rd edition this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.

Managing Customer Service Pocketbook

ISBN: 9781903776926
Author: Cross, Andy
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to help you inspire your customer service team to delight the customer and build the value of your service brand.

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outstanding service. And, as the book's author Andy Cross explains, the bedrock of service excellence is the'service brand'. 

The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highes tpossible standards of service. Stage one is to establish the vision or the brand values by properly understanding what it is that the customer wants above all else. This is what drives the team. Then you have to align these values with those of the team itself. This is achieved through careful recruitment, training and inspirational people management. 

Further stages in the process of managing the service brand cover: coaching the team to deliver consistently brilliant service; what to do when things go wrong (top tips!); and how to create an environment in which team members have the freedom to improve. 

We believe you'll be 'highly satisfied' with this book and, if statistics are to be believed, 'six times more likely to order again'!

Managing Difficult Participants

ISBN: 9781906610296
Author: Townsend, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips on how to handle challengers at training courses and meetings.

A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo' ,'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

Managing Recruitment Pocketbook

ISBN: 9781903776346
Author: Wright, S. & Sponton, J.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques on recruiting successful people through a properly planned and implemented recruitment strategy.

Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved inthe recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer. Under 'attracting the right candidates', the pocketbook looks at advertising methods, using the internet, employing recruitment agencies and recruiting internally. Selection methods addressed include psychometric tests, personality questionnaires, assessment centres, presentations and work sample exercises. The final chapter covers how to pull all the selection information together, references, medicals, handling unsuccessful candidates and making the eventual offer. Complementing this new title are two other existing pocketbooks, The Interviewer's Pocketbook and The Succeeding At Interviews Pocketbook.

Managing Upwards Pocketbook

ISBN: 9781870471985
Author: Forsyth, Patrick
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to help you enjoy a good working relationship with your boss and other senior people.

How to get the best from your working relationship withyour boss and other senior people is the subject of The Managing UpwardsPocketbook. It begins by looking at what makes a good boss and what drives the relationship - from both the subordinate's and the boss's perspective. There is advice on how to build a partnership that is constructive, straightforward, trusting and mutually beneficial. Under the heading 'working to create impact' the book deals with such matters as taking a brief, objectives and targets, using timings and deadlines to advantage, and progress reports. Subsequent chapters detail how to communicate with senior people (including listening toeach other), how to get agreement and how to handle difficulties such as poor information flow, broken promises, the 'leave it to me' syndrome and more serious issues such as bullying and sexual harassment. Job appraisals, are dealt with too.

Managing Your Appraisal

ISBN: 9781870471381
Author: Eggert, M.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques for appraisees on how to prepare for and get the best from appraisals.

The Managing Your Appraisal Pocketbook is written from the appraisee's standpoint. It encourages people to take charge of their own career development by preparing for and properly using appraisals. Its author is Max Eggert, a management psychologist who specialises in assisting organisations and individuals to achieve their best. He looks at the dangers and benefits of appraisals, how to prepare for them, performance measurement, feedback, the appraisal interview structure, and types of questioning. For hints and tips on setting up and running an appraisal system, see The Appraisal's Pocketbook.

Marketing Pocketbook

ISBN: 9781906610630
Author: Russell-Jones, Neil
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Marketing Pocketbook is authoritative, comprehensive and - with its clear, concise, factual wording - easily accessible. Authoritative because it is written by an experienced and highly respected management consultant. Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. The content is structured into three parts.The first part explains the basic concepts and looks at what marketing is. The second deals with the marketing process, in other words how to go about it. The final part of the Pocketbook looks at putting the theory into practice. All the fundamentals of marketing are covered, from market research and developing amarketing strategy to planning and implementing marketing campaigns. And accessible because we strip away all the unnecessary padding and present nothing but the key facts.

Meetings Pocketbook

ISBN: 9781903776278
Author: Forsyth, Patrick
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques to help organizers and participants make their meetings succeed.

The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. 'Don't arrange or attend another meeting without reading it', recommended one reader. A 'straight forward reminder of the rules' said another.

Memory Pocketbook

ISBN: 9781903776964
Author: Culpin, Vicki
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of unforgettable tips and techniques to improve your memory and boost your personal and professional development.

Memory is fundamental to our very existence but how much do you know about it and how much effort, if any, do you put into improving your memory? In a business context your professional development and well-being depend upon it. In this pocketbook Vicki Culpin looks at the structure of memory, distinguishing between sensory memory and short- and long-term memory. She describes the causes of poor memory (e.g. tiredness, cognitive overload and poor concentration) and the key principles for improving it (attention, effort,motivation and meaning). Episodic memory and other memory types including semantic, declarative and autobiographical all have a role within a business context as this book explains. Further chapters deal with forgetting (it can be a positive factor!) and the relationship between learning style (verbal, visual and kinaesthetic) and memory strategies.

Mentoring Pocketbook

ISBN: 9781906610203
Author: Alred, Geof & B. Garvey
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


For mentors and mentees, a pocketful of tips and techniques to maximize the benefits of this highly effective human resource development process.

The Mentoring Pocketbook - now in its third edition -shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring. Before looking at the actual mentoring process, the authors deal with the uses of mentoring within organisations (particularly in the context of managing change and mission/value statements) and explain how mentoring differs from coaching, training and appraisals. The process of mentoring is explained with the aid of a 3-stage model. This can be used to assess yourself as a mentor, as a map to guide you through the process, as a review tool and as a means to develop the mentee's ability to use the model independently. Subsequent chapters explore the mentor-mentee relationship and address key issues and questions. Although primarily aimed at the mentor, The Mentoring Pocketbook is also helpful to mentees. A consistently best-selling title within the Management Pocketbooks Series!


Sample Pages

Mindfulness At Work

ISBN: 9781906610791
Author: Chapman-Clarke, Margaret
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Mindfulness is our capacity to focus, to really pay attention and use our brain?s resources wisely. Using an 8-step model the Mindfulness at Work Pocketbook will allow HR and OD practitioners, coaches and team leaders to experience it for themselves and see how they can develop and implement mindfulness-based interventions within their organisations. Building a mindfulness culture in the workplace brings significant benefits both to the individual (greater job satisfaction, less stress, improved performance) and the organisation (lower absenteeism, higher productivity, reduced costs). The 8-step model spans an eight-week period with exercises for each stage. It begins by raising awareness of how the mind works and continues by building mindfulness skills and sharpening awareness of thought processes, especially how these can trigger stress. Integrating mindfulness into everyday life is dealt with in the final stages. The many exercises afford plenty of opportunities for much-needed practice.

Publication Date: November 2015

Negotiator's Pocketbook

ISBN: 9781870471848
Author: Forsyth, Patrick
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, techniques and taticts to help you negotiate the best deal.

This is the first of several books that Patrick Forsyth has written in the Pocketbooks Series (see also The Sales Excellence Pocketbook) and continues to be a firm favourite with our customers. Negotiationis a skill that you need to learn and practise; The Negotiator's Pocketbook will help you do both. A quickly assimilated, comprehensive guide to the negotiation process, it covers the fundamentals of negotiation, preparation, essential techniques, managing the process and interpersonal behaviour. 'It's the sort of thing you should keep in your car and reread in the car park just before going into a meeting', concluded one magazine reviewer.

Networking Pocketbook

ISBN: 9781906610838
Author: Warner, Jon
Publisher: Management' Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Anyone you might want to contact in the world is only 5-6 people contacts away from you, maintains Jon Warner in the Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. The Networking Pocketbook details the four basic steps that lead to effective networking relationships, the so-called LINK:

- Learning (about needs, ours and other people's)

- Investing (making strong contacts)

- Nurturing (achieving a deeper relationship)

- Keeping (maintaining the momentum)

As the author leads readers through these four basic steps he progressively describes the seven key competencies needed for effective networking. These competencies relate to temperament/disposition, strategic planning, organisation, nurturing, communications, socialising and persistence. 'Encouraging advice for those short on networking confidence', reported Management Today journal.

NLP (Neuro-Linguistic Programming) Pocketbooks

ISBN: 9781903776315
Author: Burn, G.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of neuro-linguistic programming tips to help you succeed and make a positive difference to your life.

How people think and how they respond to challenges and to other people varies from one individual to another depending on their beliefs, values, memories and past experiences. Some people respond more effectively than others. Understanding how they do this - and how you can follow their example by changing your thinking and beliefs - lies at the heart o neuro-linguistic programming (NLP). NLP will improve the way you interact and communicate with others; it will improve your self-esteem and raise your motivation. In fact, it will impact positively on all aspects of your business and private life. The NLP Pocketbook looks at the key principles of NLP and how it can make a difference to you. It describes how you are limited by your beliefs and thoughts and how you can change them for the better. There are sections on the brain, on language and on how to create your own personal resource bank.

Nurturing Innovation Pocketbook

ISBN: 9781903776988
Author: Miller, Douglas
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


talic;">The Nurturing Innovation Pocketbook explains how managers can create an environment in which innovation thrives. It identifies the numerous barriers to innovation, organizational and self-imposed by individuals, and describes

A pocketful of tips on how to manage and set free people' creative imaginations.

Innovation is the life-blood how through positive intervention these blocks can be cast aside. All innovation comes with a degree of risk. To manage the process successfully, the manager must determine the required level of innovation (four are described in the book, from incremental to transformational) and assess the associated risk. The manager must also be supportive of his team, acting as advisor, coach, promoter, sounding-board, resource s depends upon it. Those that succeed recognise that all of their people are inherently creative and, by proper management, can both release and manage that creativity for the ultimate benefit of all stakeholders.


Sample Pages

Openers And Closers

ISBN: 9781903776308
Author: Tizzard, Paul & Alan Evans
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Hot on the heels of their success with the Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings.' This is a selection of short exercises and pithy stories to top and tail courses', says Tizzard. 'We've included quick icebreakers and lengthier, more involved activities, as well as short anecdotes to set the tone.' The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation - in the authors' words, 'grab and go' activities that will give trainers new and imaginative ways to enhance their training delivery.

People Manager's Pocketbook

ISBN: 9781870471749
Author: Fleming, Ian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Another popular title from Ian Fleming on ways to manage difficult people and their problems. The People Manager's Pocketbook uses a practical and effective 'Signs/Reasons/Solutions' structure. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.'...practical and rich in common sense', reported Management Today journal.

Performance Management

ISBN: 9781906610531
Author: Jones, Pam
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact oftheir own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills.

Personal Success

ISBN: 9781870471725
Author: Hayden, Paul
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


According to the Personal Success Pocketbook the definition of success is different for each person. But, however you define it there are ways to help you achieve more of what you want from life. Author Paul Hayden, who has also written the popular Learner's Pocketbook, stresses the need to identify your personal motivators and drivers, and establish what your priorities are. Then you can plan your goals, and the necessary actions. The book is built around a 'Plan, Act, Review' structure, and contains questionnaires and activities to get you thinking. Training Journal, which gave the Pocketbook a 4-star recommendation, said in its review: 'A useful reference source with lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development'.

Positive Mental Attitude

ISBN: 9781903776322
Author: Miller, Douglas
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


 'The ability to be positive is much more than a genetic inheritence (you can't blame your parents for everything!)'. Trainer, writer and resource developer Douglas Miller specialises in positive mental attitude and firmly believes that we can learn more positive approaches to life and work. In this pocketbook he sets out a wide range of practical techniques recommending that each person find the ones that work for them. 'In any situation, no matter what the circumstances, we can choose how we react. We frequently choose to do little until it's too late...the tough part is to choose to act on the opportunities.


Sample Pages

Presentations Pocketbook

ISBN: 9781906610159
Author: Townsend, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for making presentation at meetings and conferences of all kinds.

The Presentations Pocketbook, is packed full of tips and techniques for planning, structuring and delivering a polished presentation. A good starting point for the inexperienced and a quickly assimilated refresher course for the more experienced, this title is consistently among the best sellers in the Pocketbook Series. The content covers overcoming nerves, handling audience questions, and making the message memorable with visual, hearing and feeling (VHF) support. An intriguing and entertaining short story at the end of the book, what the author terms a 'presentations parable', reinforces the keylearning points. There is too a practical presentations checklist and lots of visual content to enhance the learning experience. Author, John Townsend is a polished speaker with a life-time of experience in leading training courses and presenting at conferences and events worldwide.

Problem Behaviour

ISBN: 9781870471718
Author: Boden, Angelena
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), those that only see things their way (described by the author as 'Narcissists'), saboteurs who do nothing (the so-called 'passive-aggressive' types), persistent fault-finders, clams and chatterers, moaners, whiners, whingers and numerous others. The author lists them all, identifies the likely causes and effects and explains how to identify and deal with the problems. Described by one book reviewer as a '20 minute eye opener'.

Project Management Pocketbook

ISBN: 9781903776872
Author: Posner, K. Applegarth, M.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


For team leaders and team members, a pocketful of tips, techniques and tools for efficient and effective task management.

The Project Management Pocketbook is a step-by-step guideto managing a project through to completion. It looks at each key stage and identifies the management techniques that can be applied. From objective-setting through to implementation, the book stresses the importance of good communication, teamworking and influencing skills. All too often, books on this subject cover the process of project management and not the people aspects. This Pocketbook addresses both.

Psychometric Testing Pocketbook

ISBN: 9781903776438
Author: Spry, D. & Cripps, B.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques on how workplace testing can contribute positively to recruitment and HR, and to individual and team development.

Psychometric testing helps employers to assess people, in a way which gives results that are objective, systematic, reliable and valid. The Psychometric Testing Pocketbook offers insight into how these tests can improve recruitment, selection, promotion and assist organizational development. The book takes a practical approach and is aimed at the non-specialist reader. It explains the process of test selection and demonstrates, with the aid of case studies, how some of the more popular tests can be applied to achieve work place solutions. In better understanding the unique characteristics of its individuals, organizations are equipped to undertake a range of actions, including building effective teams, implementing change and identifying future leaders. This pocketbook not only benefits employers, but also provides employees with an understanding of what is involved in completing such tests and how the results can focus career counselling and development plans.

A review in Assessment & Development Matters (Vol. 1 No. 2 Summer 2009) states: 'The book covers a lot of ground. It is particularly useful that case studies are used to illustrate how instruments might be used, as well as actual test items, as together this helps readers understand what a test is like in practice. All in all, a very useful book.'

Resolving Conflict Pocketbook

ISBN: 9781903776063
Author: Eggert, Max & Flaxon, Wendy
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques to identify and understand the different causes of conflict-between individuals and within teams - and how to reach a positive resolution.

The Resolving Conflict Pocketbook explains what conflictis, how to recognize signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to dea lwith bullying and harassment. Causes of conflict are numerous and varied. The list includes distorted thinking (e.g. over-generalisations), playing games (we've all played them!) and, of course, the male-female divide. In looking at conflict within the context of personality, Eggert draws on the seminal work of Myers Briggs. To resolve conflict, the book describes a process that identifies where you are in the conflict cycle, what to expect next and what you should be working towards. Conflict and third party intervention (mediation and arbitration) is another area dealt with, as is team conflict and conflic tbetween different departments and operational functions.

Sales Excellence Pocketbook

ISBN: 9781870471572
Author: Forsyth, Patrick
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, techniques and tools to make the difference between a "no" and a "yes" response to your selling.

Key techniques to help maximize the effectiveness of your next sales meeting. The Sales Excellence Pocketbook explains how to make the right initial impression, how to discover customer needs, how to present the best possible case and, crucially, how to close successfully. Also gives tips and techniques on how to prepare for the sales meeting and how to follow-up effectively. The Journal of International Selling and Sales Management said of the book: 'A very practical guide to adapting the sales approach to specific customer needs. This Pocketbook could be regularly used with advantage by anyone engaged in selling'.

 


Salesperson's Pocketbook

ISBN: 9781870471923
Author: Bonny, Clive
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tools, tips and techniques for sales people, sales managers, customer support staff, trainers and all those in direct business development.

All the techniques for successful selling are here, from planning a sales campaign and prospecting for business through to making the sales pitch and developing customer relationships. The Salesperson's Pocketbook is a clear concise guide to improving sales results. The book follows an 8-stage model (The Direct Sales Cycle) with each stage being covered in a separate chapter. The author has extensive experience of direct sales - UK and overseas, public and private sector - and of sales training. He combines both to good effect in this lively and highly visual Pocketbook.

Self-Managed Development Pocketbook

ISBN: 9781870471664
Author: Dent, Fiona
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, techniques and tools to further your development and put you in charge of your career and your life.

The Self-managed Development Pocketbook gives an overview of the increasingly important process of self-managed development (SMD), in which individuals take responsibility for, and control of, their own development. The book looks at the reasons why SMD is growing in popularity and how it fits into the other organizational processes. Attention is then turned to the individual's role: raising self-awareness (using techniques such as skills audits, performance reviews and SWOT), reviewing self-perceptions (to increase awareness of new possibilities) and, finally, action planning (setting objectives and measuring commitment and motivation).

Starting In Management Pocketbook

ISBN: 9781903776834
Author: Forsyth, Patrick
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to give new managers added confidence and lay the foundations for future success.

There is only one opportunity to make a good a start and this Pocketbook will help new managers do just that. Central to The Starting in Management Pocketbook are team skills - creating staff loyalty and commitment, building working relationships that are constructive and creative, and forging teams that are successful. The author begins by defining management ,identifying the skills required and highlighting the different styles of management. The importance of reconnaissance and preparation prior to taking up the post is then dealt with before spotlighting the key issues facing managers on day one in the new job.

Storytelling

ISBN: 9781906610401
Author: Jones, Roger E.
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


People in business are conditioned to believe they must communicate in a rational, objective and logical manner, without emotion, if their point is to be accepted. The reality is, however, that stories engage both hearts and minds and are the most effective means to engage and persuade.The Storytelling Pocketbook shows readers how to use stories to get their ideas across and make a deeper connection with their audience.  With practical exercises throughout, the book shows you how to create your own story frameworks, and explores the different settings in which you might use them, eg to ignite organisational change, to transfer knowledge, to build brands, to develop people.'

Strategy Pocketbook

ISBN: 9781903776131
Author: Russell-Jones, Neil
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A clear and concise introduction to strategy with tips and techniques for formulating and developing a strategic plan.

A strategy defines which markets a business will operate in and sets out the organizational competencies that will be needed (and wha tactions need to be taken to develop them) to enable the business to gain and sustain its competitive edge. The Strategy Pocketbook introduces strategy in clear and concise terms. It sets out the basics, explaining the language o fstrategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way. Author Neil Russell-Jones MBA, chartered banker and member of the Strategic Planning Society, guides readers through the strategic planning process. His step-by-step approach begins with primary analysis (of the business, its competition and markets) and then secondary analysis (of what the business is offering and what this implies). Planning is the penultimate step, followed by implementation. Numerous analysis tools are used by strategists, including SWOT, PEST, scenario, core competency and critical success factor to name but a few. Russell-Jones, aided by clear graphics, describes the more important tools.

Stress Pocketbook

ISBN: 9781906610098
Author: Richards Mary
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips and techniques on how to manage pressure and use stress positively.

Learning to manage stress at work benefits both the individual and the organisation. The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others. Emphasis is on what to do rather than on theory. The book was voted 'best of its kind' by the Management Today journal in a review of similar publications. It commented: 'A user-friendly guide to stress management. The simple, quick-fire descriptions of common workplace situations are useful. Well worth keeping handy'. Stress News said of the Pocketbook: 'Although small, it manages to pack a tremendous amount of useful information and tips into its seven sections. A really useful adjunct to any stress management or stress counselling programme. As it costs so little it could be included in the price of the course or sessions'.

Succeeding At Interviews

ISBN: 9781903776070
Author: English, Peter
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques to give you guidance in preparing for interviews and assessment centres.

The Succeeding at Interviews Pocketbook will boost your confidence in preparing for and attending job selection interviews (internal and external) and assessment centres. It is suitable for anyone seeking a new post. The foundation of successful interviews is thorough preparation. The author explains what research you should carry out and how to anticipate what those advertising the post are looking for. The importance of rehearsals and visualisation is also stressed. Deep breath! now for the interview! There is advice on how to enter the room, how to answer questions, what questions to ask and how to create a positive impression. Employers are increasingly relying on assessment centres to meet their recruitment needs. Such centres use a range of tools to test applicants' suitability, including psychometric tests, role play and group exercises. Each different type of test is described and there is advice on how to prepare for and successfully undertake them.

Sustainability

ISBN: 9781906610524
Author: Hind, Patricia
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Publication Date: April 2013

Managing sustainability is becoming critical to business success - to meeting customer and stakeholder expectations. The Sustainability Pocketbook is for managers who want to get involved in this area but are not sure where to start or what they can realistically do. You may not have direct responsibility for environmental issues within your job, but you can make a diference.

Starting by defining and demystifying the topic, the book sets out a model for sustainability within six main areas of activity (environment, workplace, supply chain, marketplace, stakeholders and community). Full of useful frameworks and relevant topical cases from around the world, it encourages you to challenge current thinking and practices in order to create and deliver an action plan.

If you want to find practical tips to help you embed sustainability into your everyday work, this is the place to start.

Tackling Difficult Conversations Pocketbook

ISBN: 9781906610043
Author: English, Peter
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of confidence-building tips and techniques to help you discuss difficult issues and deal tactfully with people's emotions.

At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment orgive feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. The Tackling Difficult Conversations Pocketbook will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.

 

Talent Management Pocketbook

ISBN: 9781903776476
Author: Cross, Andy
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Tips, tools and techniques to help you attract, blend and bring out the best in talented people so your organization thrives.

How to find, keep and get the best from the people whocan make an enterprise thrive is the subject of The Talent Management Pocketbook. The new pocketbook includes checklists and self-assessmen ttools to gauge current talent management strategy and pinpoint where improvements can be made. Included too are examples of outstanding talen tmanagement practices. How do you judge with confidence that someone will succeed in a bigger role? The book describes how the 'potential profiler' can help identify potential talent in the key performance areas. It is one of several helpful models described. Blending talent in order to build talented teams is another focus of this illustrated pocketbook. It deals with its subject in clear, concise terms with the emphasis on providing practical solutions. It has been written for trainers, HR and recruitment professionals, and for line managers with responsibility for retaining and developing talented team members.

Teambuilding Activities Pocketbook

ISBN: 9781903776421
Author: Tizzard, Paul
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of practical and easy-to-use activities for managers and team leaders, to shape and inspire your teams.

Building teams that are united, motivated and productive is the aim of this collection of practical, easy-to-use activities. They are for use by managers at team meetings and briefings, and for trainers running team building workshops. The lively and persuasive activities are the work of Paul Tizzard who has already established his credentials as a creative developer of training materials with the publication of The Icebreakers Pocketbook and The Openers & Closers Pocketbook, both popular titles in the Management Pocketbook Series. The activities in The Teambuilding Activities Pocketbook are grouped according to their suitability for different stages o fteam development. From new teams to established teams there is a range of applicable activities to choose from. There are those too that address specific team issues. To help readers identify which activities they need to draw on ,there is a questionnaire that will identify at what stage their own team has reached. Also dealt with in the book are facilitation, presentation and coaching skills.

Reviewing the book in Training Journal shortly after its publication, Matt Somers wrote: 'I would recommend that anyone who interacts with teams buys a copy and keeps it handy.'

Telephone Skills

ISBN: 9781903776841
Author: Tizzard, Paul & Alan Evans
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The Telephone Skills Pocketbook covers every aspect ofusing the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.

Thinker's Pocketbook

ISBN: 9781870471527
Author: Boden, Angelena
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


We have over 50,000 thoughts a day. We accept, question,challenge or discard them. Some tumble around in confusion, become exaggerated and irrational, causing anxiety and mental paralysis. Thinking is healthy but it needs to be managed and channelled constructively. The Thinker's Pocketbook examines the many different ways of thinking: positive, dissatisfied, creative, lateral, logical, bottom-line, over-thinking and non-thinking, intuitive and magical thinking. There are exercises and examples - all designed to help you improve your mental flexibility.

Time Management Pocketbook

ISBN: 9781906610371
Author: Fleming, Ian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, techniques nd tools for those who want to make effective use of their business time.

The Time Management Pocketbook is one of our most popular titles, now in its 6th edition. Effective use of time is not just about using your diary better; it calls for many management skills. The author looks at these skills within the context of a time management model. The model breaks down the process of managing time into these headings: managing what you do, managing where you work, managing communications, managing to work with others, and managing everyday. Skills covered include: objective setting, decision-making problem-solving, creativity, assertiveness, listening, questioning, reading, writing, and handling paperwork and phone calls.

Trainer's Pocketbook

ISBN: 9781906610548
Author: Townsend, John
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Trainer's Pocketbook - the title that launched Management Pocketbooks and with world wide sales approaching 100,000 copies! - has been fully updated and is now available in its 11th edition. This best-seller takes a succinct, practical approach to all aspects of structuring and delivering a training course or workshop. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group activities. Author John Townsend writes: "This new edition has been totally revised in light of the advances in training technology, especially in the audio-visual field, but retains all the still-valid classics that have made it a favourite with trainers all over the world for so many years. And in comes lots of fun interactive stuff you can do on the web in front of the class - dreams come true for veteran trainers like me!"

Training Evaluation

ISBN: 9781906610692
Author: Donovan Paul & J. Townsend
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques on how to measure the impact of training.

How successful is your training? What impact has it made? The Training Evaluation Pocketbook explains - succinctly, visually and with abundant informative examples - how to measure your training results. Authors Paul Donovan of the Irish Management Institute and John Townsend, founder of the Master Trainer Institute have, following their successful collaboration on The Facilitator's Pocketbook, teamed up once again to produce what is set to become another pocketbook classic. In order to 'demystify' the process of evaluating training events, the pocketbook identifies nine possible outcomes to measure: reaction to training, satisfaction with the way training was organised, knowledge acquisition, skills improvement, attitude shift, behaviour change, organisational results, return on investment and psychological capital.

Transfer Of Learning Pocketbook

ISBN: 9781906610326
Author: Townsend, John & Donovan, Paul
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips to ensure that what people learn during training is used back in the workplace.

Transfer of learning is the application, back at work, o fknowledge, skills and attitudes obtained in learning situations. The amount o flearning that is transferred back to the workplace after a training event is the key measure of the success of that training. There is, after all, no poin tcarrying out the training if nothing changes as a result of it. But the transfer doesn't only depend on how good the training is. A number of key factors have to be in place. In the Transfer of Learning Pocketbook, authors Dr Paul Donovan and John Townsend identify 17 factors that determine whether or not new learning will be transferred and used to improve job performance. After extensive research within the HR community, the factors were identified and then prioritised according to their impact on return on training investment. The book sets out each of the 17 factors in turn before giving the reader 70 specific action tips, grouped into five sections that follow the five stages of the training process. Donovan and Townsend have collaborated on several other Pocketbooks, including the highly-regarded Training Evaluation and Training Needs Analysis.

Transformative Change

ISBN: 9781906610753
Author: Nimalan Nadesalingam
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


The necessity to deal with change has never been greater. Organisational survival depends upon it. Yet, far more than half of all change projects fail, with expensive consequences.

The Transformative Change Pocketbook equips managers and leaders with the essentials to deliver organisational change and transformation, either working independently or through aligning a team of individual experts to work productively together.

The book is structured around a model, 'the 7 's of Change', that examines in detail the steps to be taken in each of the keystages of a change journey. Clarifying and Co-ordinating the change programme come first, followed by building Capability, gaining Commitment and creating Change Champions. Communicating the change and Cementing it (making it stick)complete the journey.

Teams working on a change project may find they have toaddress the stages in the order of their own priority and there are self-diagnostic tools to help in assessing this priority and evaluating progress against each of the '7 C's'.

"An easy-to-read, easy-to-grasp introduction to change management for the non-expert and non-consultant. Following the framework allows even those who have never encountered this before to achieve success in transforming their organizations. I could envision myself using the book not just as a tool for a future, organizational change, but the book is small, brief and inexpensive enough to buy multiple copies - one for each of the core team, and even beyond."

- Taken from a review in The HR Agenda Magazine

Virtual Teams Pocketbook

ISBN: 9781903776414
Author: Fleming Ian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips & tools on leading a successful, motivated team of people who mostly work apart.

To be competitive businesses are increasingly going further a field for their talent and skills - drawing together teams of people with the best mix of experience and abilities, regardless of their location. This has given rise to the concept of the virtual team, a network of individuals who have a common goal yet rarely if ever meet. Virtual Teamworking - possibly across different time zones and against different cultural backgrounds, and often project-specific and, thus, temporary - poses specific challenges for the team leader. The Virtual Teams Pocketbook looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit. Without the recent strides forward in communications technology virtual teamworking would not be effective or, even, possible. This pocketbook looks at the options available and gives advice on selecting the most appropriate method and how to use it to its full potential.

Vocal Skills Pocketbook

ISBN: 9781903776179
Author: Payne, Richard
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


A pocketful of tips, tools and techniques for developing a confident, authoritative and vital voice in a range of speaking situations.

The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations. Ittwill enable individuals to analyse their speaking voices and establish wha taspects they wish to improve. The advice and information are relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is aimed at end-users and at trainers who deliver courses on general communications and/or presentation skills. Breathing control, projection, use of emphasis, speech rate, vocal care and maintenance, vowel formation, fluency, pauses, clarity ,dialect, inflection, releasing the voice and numerous other topics are covered in the book. It's author, Richard Payne, is a voice coach and managemen ttrainer.

'A good introduction for anyone who wants common sense advice about how to use their voice effectively', says one of the reviewers on Amazon. 'The book does what it says in the blurb and does not blind you with science.'

Webinars

ISBN: 9781906610807
Author: Collins, Stella & A. Lancaster
Publisher: Management Pocketbooks
Series: Pocketbooks
Cover: Paperback
$14.95
Qty:


Engaging your audience and holding their attention is the principal focus of theWebinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentation and training workshops that harness technology for maximum impact and effectiveness.

The pocketbook begins by describing the different webinar tools available - such as web cams, polls, messaging windows, whiteboards and breakout rooms - and how and when they can be employed to your advantage.

It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message.

An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors' top 21 tips for successful webinars end the pocketbook on a practical note.

Virtually the best advice there is!

Sample Pages

Working Relationships

ISBN: 9781903776971
Author: Dent, Fiona Elsa
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


As the director of the Creating Working Relationships Program at Ashridge, one of Europe's top 20 business schools, Fiona Dent knows how important it is for individuals to work together effectively. In her latest pocketbook (she has also written our popular title on leadership) she describes how to create, develop and sustain constructive working relationships. 'Whatever your level in the organization, profession, role ornationality', she says, 'much of your success will depend on how you interact with those around you.' The book describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (eg openness and honesty, empathy, respect and trust) and those that don't (eg  jealousy, arrogance, conflict of interest and misunderstanding).The focus is on helping readers recognise their own approaches to relationships at work, thereby enabling them to identify and understand the differences in other people's approaches and modify their own behaviour accordingly. This modification, combined with good interpersonal and communication skills, lies at the heart of relationship-building.

Workplace Politics

ISBN: 9781903776902
Author: Bancroft-Turner, David
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


It?s the number one cause of stress and its adverse effects cost the economy billions. Workplace politics has bad press, with the vast majority of people linking it to behaviour without integrity. 

But, according to David Bancroft-Turner -  managing director of the Academy for Political Intelligence, one of the UK?s leading authorities on organizational politics -  it is possible for individuals to develop and apply a set of skills and behaviours that will counter the negative effects of workplace politics and create a positive work environment for the benefit of all concerned. 

His Workplace Politics Pocketbook explains how this is done. He identifies the four main types of political ?animal?  - the clever fox, the wise owl, the innocent sheep and the determined mule  - describing their behaviour patterns and explaining how to develop the essential skills of political astuteness. 

The book emphasizes the importance of understanding how our beliefs about people and the organization we work for affect the political climate. A reader questionnaire helps put this into perspective. In conclusion, Bancroft-Turner looks at the important questions when developing a political intelligence master plan.

Writing Skills

ISBN: 9781906610456
Author: Collins, S. & B Curl
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send yourletter, email or report. Take time to check it thoroughly using the book's'11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact. 

Resilience

ISBN: 9781906610920
Author: Waldman, Janine
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Pubication Date: Spring 2017

Self-Managed Development Pocketbook

ISBN: 9781906610944
Author: Dent, Fiona
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


2nd Edition

Published June 2016

The pocketbook gives an overview of the increasingly important process of self-managed development (SMD) in which individuals take responsibility for, and control of, their own development.

The book looks at the reasons why SMD is growing in popularity and how it fits into the other organisational processes.

Attention is then turned to the individual's role: raising self-awareness (using techniques such as skills audits, performance reviews and SWOT), reviewing self-perceptions (to increase awareness of new possibilities) and, finally, action planning (setting objectives and measuring commitment and motivation).

Apart from being of value to individuals seeking to develop new skills and capabilities, the Self-managed Development Pocketbook will also give HR professionals a clear understanding of SMD and how it fits within their strategic plans.


People Manager's Pocketbook

ISBN: 97819066190777
Author: Fleming, Ian
Publisher: Management Pocketbooks
Series: Management Pocketbks
Cover: Paperback
$14.95
Qty:


Publication Date: February 2016


The classic challenges frequently encountered by managers and team leaders ? those new to the role as well as the more experienced ? are described in the new, 3rd edition of the People Manager?s Pocketbook.

situationreasonssolutions.

The snapshots are clustered under five broad headings, each having its own chapter. The longest section looks at issues such as motivation, negotiating with team members, communication breakdowns, working with difficult individuals, resistance to change and implementing unpopular decisions.

There are sections too on building teams, up-skilling team members and responding to poor performance and setbacks. The situation/reasons/solutions structure runs throughout.